Professional Difference

Professional Staff

Our professional staff are committed to providing our clients with a proactive customer service approach while delivering expert advice and a sound knowledge of all aspects of block management. All our staff have many years of experience
and an in-depth knowledge of all aspects of block management.

Professional Contactors

All contractors under go PBMs in house audit and reference checks to ensure the highest possible standards are maintained.

Performance Questionnaires

PBM issue a performance questionnaire so you can review us, allowing you to express your opinion of our services. Your opinions are then used to shape the future direction of PBM.

Membership of The Property Institute

As members of the TPI, Proactive Block Management are committed to maintaining the highest standards available in the industry and being audited against these standards.

Service Levels Difference

Site inspections

Regular Site Inspections is PBM’S belief that you CANNOT manage a development solely from the office. Regular site inspections with good quality feed back to the resident directors/landlords is the key.

Clear concise pre-approved fee structure

In line with RICS Service Charge Residential Management Code, PBM operate a fixed fee system. Our menu of prices allows Residents Directors to tailor our fee in line with required service levels and will not fluctuate with changes in expenditure or income.

Pre Agreed Service Levels

To set the levels of required/expected service, PBM will pre-agree, number of site inspections per year, Directors evening meetings per year. 24 hour cover, Company Secretary requirement. Above and beyond our Standard service package.

Property Managers

Our PM’s are not overloaded with developments! The portfolios allocated to our PM’s allow them to ensure the companies are managed effectively.

Service

Financial Difference

Budgets

Getting your budget right – Accurate budgeting is paramount. Budgets are set from accurate details of the previous years actual spend and anticipated requirements for the year.
All service charge budgets are approved by Directors/Freeholders before issuing demands. The level of involvement in this process can be matched to individual requirements.

Reserves Sink Funds

Reserves Sink Funds - Reserves are produced in line with expected construction life cycles. This gives realistic future expenditure, tailored to the individual's development.
Keeping track of your money.

Monthly Financial Reports

All Directors receive monthly reports on the financial position of the Management Company.

Bank Accounts

In line with TPI/RICS and current best practice each developments service charge monies are held in individual client accounts.

Our Difference